Tell us which service or project is affected, the order or service reference, what happened, when it started, any recent changes and how it affects your business. Include a safe screenshot or the exact error text where useful.
Use your signed-in support area when possible so the request stays with the right service. If you cannot sign in, call 03 5608 6263 or email us. Never include passwords, card details, recovery codes or identity documents in the message. Response commitments are those in your agreed service or SLA.